Telephone Crisis Support

Telephone Crisis Support

13 11 14 – 24 Hr Telephone Crisis Support

Lifeline provides all Australians experiencing a personal crisis with access to online and telephone crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one.

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.

If you need crisis support call 13 11 14 now or chat to us via Online Crisis Support Chat.

If life is in immediate danger call 000.

What happens when you call 13 11 14

Our trained Telephone Crisis Supporters will answer your call and:

  • Listen to your situation
  • Provide immediate support
  • Assist to clarify options and choices available to you
  • Provide you with referral information for other services in your local area.

Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.

Please stay on the line or call back later.

If you are in immediate danger call 000.

Call Costs

Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.

Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.

Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY (teletypewriter) users phone 133 677 then ask for 13 11 14
  • Speak and Listen users phone 1300 555 727 then ask for 13 11 14
  • Internet relay users connect to the NRS then ask for 13 11 14

Free Translating and Interpreting Service (TIS)

A free interpreting service for people who do not speak English is available for 13 11 14. To access this service please:

  1. Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
  2. TIS will call 13 11 14 on behalf of the caller.

A call to TIS is the cost of a local call from landlines (additional charges apply for mobiles).

Find out more at: www.tisnational.gov.au

Complaint and Feedback about 13 11 14 Crisis Support Service

If you were dissatisfied by your call please provide your feedback so we can monitor and improve our service.

Other Support Services

  • eheadspace

    Online and telephone counselling for young adults (12-25 year olds)
    1800 650 890

  • Kids Helpline

    24 hour support for kids and young people via telephone, email or webchat.
    1800 55 1800

  • Mensline Australia

    Telephone and online support and information service for Australian men with family and relationship concerns.
    1300 78 99 78

  • Suicide Call Back Service

    Suicide Call Back Service provides free phone, video & online counselling for anyone affected by suicide.
    1300 659 467

Join our mailing list