09 May 2017
Jon started volunteering for Lifeline WA 12 months ago, inspired by the help he received from one of our crisis supporters.
“In 2009 Lifeline was a huge help to me when I noticed a close friend going through a hard time,” he said.
“I was completely lost until I contacted Lifeline; they gave me the tools and confidence to support my friend and I am constantly reminded that the support saved their life.”
Jon says the connection shared with a caller is the most rewarding part of volunteering for Lifeline WA, and that care and compassion are the main attributes a crisis supporter needs to build rapport with a helpseeker.
“It is a great feeling to know that you have made that connection and made a difference to them in their time of crisis.”
“Most callers are nervous at the beginning of the call, but it is very rare that they are still nervous at the end of the call.
“I would say to anyone out there who is wondering whether they should pick up the phone to dial 13 11 14; please don’t let nerves get in the way of a much needed chat.
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