Telephone Crisis Support
13 11 14 Lifeline Volunteer Telephone Crisis Supporter
Our national service receives 1250 calls per day, of which between 35-50 will be from people at high risk of suicide.
The 13 11 14 service operates 24-hours a day 7 days a week, 365 days a year, is delivered by trained and accredited Crisis Supporters and supported by a highly qualified team of staff.
The Lifeline WA Crisis Support Service operates from Perth Office located on: 44A 7 Aberdeen Street, Perth, WA 6000
Training to become a volunteer Telephone Crisis Supporter is a rewarding experience and provides benefits including:
- Personal and professional growth and development
- Enhanced self-awareness
- Building a suicide safer community
- Obtaining a statement of attainment
Lifeline WA Volunteer Crisis Supporter says…
“What brings me back to Lifeline each week is the thought that someone out there maybe in such despair that suicide seems their only option and yet they have had the courage to ring 13 11 14. It is a privilege and great responsibility to be there, at the other end of the telephone, to just listen with an open mind and heart and to help them find meaning and a reason to live.”
“I find my work as a Volunteer Telephone Crisis Supporter extremely rewarding and always feel good when I finish a shift.”
Who can volunteer?
Lifeline is looking for people with:
- The ability to express empathy and respect for others; and
- A strong sense of self and self-awareness
And prepared to:
- Undergo a police check
- Undertake comprehensive training
- Fulfill weekly shifts
- Work within the vision and values of Lifeline
- Make a two year commitment to volunteer with Lifeline; and
- Maintain quality of service as a Crisis Supporter – participate in supervision and ongoing professional development.
Training to become an accredited Lifeline Crisis Supporter includes:
- Paying a contribution to the cost of training
- Undertaking the National CS Workplace Training delivered in a combination of e-learning and face-to-face modes
- Being invited to complete a Student Placement (minimum 16 hours)
- Being invited to complete 92 hours as a Probationary Telephone Volunteer, and
- Participating in regular supervision and ongoing professional development
As an accredited Lifeline Telephone Volunteer ongoing training and supervision are mandatory to maintain accreditation.
- CHCTC301C Deliver a Service consistent with the organisations mission and values
- CHCTC302B Provide client-centred telephone counselling.
- CHCTC403B Provide telephone counselling in a crisis situation.
- CHCTC404B Provide competent suicide intervention in a telephone counselling context.
How to apply?
1. RSVP and Attendance at an Information Session.
2. Completion of application form, fit2work form, RTO Student Enrollment form and reference check.
3. Attendance at a face to face Interview with 100 point identification and completion of Applicant Declaration form.
4. Invitation for successful applicants to commence training
Crisis Support & Counselling Services
Suite 44a, 7 Aberdeen Street
GPO Box K765, Perth WA 6842
P: 9261 4422
CRISIS SUPPORTER INFORMATION SESSIONS 2014