Volunteer
Telephone Counsellors
Our 24/7 Telephone Counselling Call Centres (located in Perth, Murdoch, Subiaco and Peel) are leading providers of Crisis Telephone Counselling to Australians in need. We are looking for mature, dedicated and highly motivated people to join our friendly team. Reporting to the Supervisor, successful candidates will be committed to the delivery of quality telephone counselling on an ongoing basis for a few hours per week. To be successful in this role you will be a people person who is willing to go that extra mile to ensure that our clients receive the very best support. Our ideal candidates will have the following attributes:
- Excellent telephone communication skills
- Display a high level of patience and tolerance towards a variety of clients, especially those in crisis
- Sound understanding of privacy and confidentiality issues
- Working independently and as part of a team
- Willing to accept coaching and feedback from supervisors
- Can be punctual and reliable when performing duties and attending work
Lifeline WA provides the following benefits to Telephone Counsellors:
- A nationally recognised qualification (Certificate IV in Telephone Counselling Skills), which can lead to Recognition of Prior Learning for other recognised qualifications as well as attaining memberships to professional bodies
- Practical work experience in the counselling field, especially if you are a student, graduate, or postgraduate
- Pathways for entrance into university courses
- Ongoing personal and professional development
- Family friendly work practices
If you like a challenge, and enjoy helping those in need, please contact Human Resource Services on 9261 4444, or email your details to: hr@lifelinewa.org.au. Please note that due to the nature of the position, all successful applicants must undertake significant training and police checks.
Retail and Warehouse Assistants
Our retail outlet located in Kelmscott (opposite Sherwood Train Station), is looking for reliable, dedicated, and enthusiastic ongoing volunteers who would like to pursue a career in the retail and/or logistics industries. This role will be ideal for those who enjoy performing a wide variety of tasks in a busy environment. Reporting to the Retail Manager , your duties will include serving customers, sorting, packing/unpacking and displaying merchandise, stocktaking and inventory, as well as rag cutting.
In addition, there are positions available to candidates with a driver’s license or forklift license. These positions will assist the Retail Manager (vans are provided). Successful candidates will display the following attributes:
- Excellent face-to-face communication skills
- A mature, patient and tolerant attitude towards a variety of customers
- Honesty and Integrity
- Able to perform a variety of tasks in a retail and warehouse environment
- Can follow directions from supervisors and learn new skills
- Work independently and as part of a team
- Display a positive attitude and good work ethic
- Knowledge and/or experience in a similar environment (desirable)
If you would like to excel in the retail industry and can work with enthusiasm and a sense of humour, then please contact Human Resource Services on (08) 9261 4444, or email your details to: hr@lifelinewa.org.au. We provide on the job training and flexible work arrangements. Please note that all successful applicants must undergo police checks.
