Telephone Crisis Support
13 11 14 | 24 hour Telephone Crisis Support
13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.
Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.
Each of Lifeline WA’s Crisis Supporter answer around 150 calls every day from Western Australians needing crisis support and suicide prevention services.
If you need crisis support call 13 11 14 now.
If life is in immediate danger call 000.
What happens when you call 13 11 14
Our trained Telephone Crisis Supporters will answer your call and:
- Listen to your situation
- Provide immediate support
- Assist to clarify options and choices available to you
- Provide you with referral information for other services in your local area.
Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.
Please stay on the line or call back later.
If you are in immediate danger call 000.
Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.
Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.
Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.
Complaint and feedback about telephone service
If you were dissatisfied by your call please provide your feedback so we can monitor and improve our service.