Telephone Crisis Support

13 11 14 | 24 hour Telephone Crisis Support

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals.

Each of Lifeline WA’s Crisis Supporter answer around 150 calls every day from Western Australians needing crisis support and suicide prevention services.

If you need crisis support call 13 11 14 now.

If life is in immediate danger call 000.

What happens when you call 13 11 14

Our trained Telephone Crisis Supporters will answer your call and:

Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.

Please stay on the line or call back later.

If you are in immediate danger call 000.

Call Costs

Most calls to 13 11 14 from a landline will be charged the cost of a local call, however additional charges may apply for some home phone plans.

Calls to 13 11 14 from mobiles are free. This includes Pre-Paid and Post-Paid customers.

Pre-paid customers who are out-of-credit will be connected to 13 11 14 until the prepaid service is suspended. The out-of-credit period varies depending on providers but is typically between 30 days and 6 months.

Complaint and feedback about telephone service

If you were dissatisfied by your call please provide your feedback so we can monitor and improve our service.

To make a donation, please click here. You are not alone. Call Lifeline anytime on 13 11 14.

What's happening?

Black Diamond Gala Dinner

Posted on 23 May 2016

Lifeline WA’s signature event, the annual Black Diamond Gala Dinner, returns in 2016 to the elegant and sophisticated setting of Fraser’s State Reception Centre, Kings Park. We are pleased to offer our supporters an Early Bird offer. The venue features stunning panoramic river and city views. Guests will enjoy a specially designed menu by head chef Chris Taylor, […]

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