| Who
is Lifeline WA?
Lifeline WA is a non
profit organisation dedicated to providing life-affirming
serves to Western Australians. These include our 24 hour telephone
counselling line, face-to-face counselling for individuals,
couples and families, a dedicated support program for single
fathers, our LivingWorks Suicide Intervention Program and
a referral services for those who require material aid. With
only a small handful of paid staff, we are supported by nearly
500 volunteers who dedicate themselves to improving the quality
of life for those less fortunate.
Why
become a volunteer?
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Upon reliable and satisfactory performance, you will receive
a good reference from your supervisor or manager. |
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By working as an ongoing volunteer, you can further develop
your skills and gain sufficient work experience which will
make you competitive in the job market. |
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We
put people first!!! We provide family friendly work arrangements.
Lifeline is also an equal opportunity organisation. |
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Lifeline
is an organisation with an open and caring culture. Because
of this, our managers are very approachable, and are committed
to making sure that volunteers have a high level of job satisfaction,
listen to any ideas you may have, and provide you with valuable
feedback to help improve your skills. |
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Over the next couple
of months, we will be recruiting skilled, reliable, ongoing
volunteers for the following positions:
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Administrative
Assistant – Lifeline Education Services |
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Human
Resources Assistants |
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Receptionists
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Retail
& Warehouse Assistant |
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Cleaner |
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Telephone
Counsellors |
| Click
on each title for more information about the positions.
Why
Not Try Single Event Volunteering?
If you cannot volunteer
on an ongoing basis, then why not help out at our special
events. You can contribute anything from a couple of hours
only, to several weeks. If you would like further information
or to register for special events, please email oee@lifelinewa.org.au
with your name, address and contact number or ring HR Services
(08) 9261 4444.
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Volunteer
Position Descriptions: |
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Administrative
Assistant – Education Services
The Lifeline Education
Services is aimed at raising suicide awareness in our community,
and providing participants with skills and knowledge that
are vital when supporting those at risk.
We are seeking a mature,
dedicated, enthusiastic and professional Admin Assistant.
The successful candidate will provide customer service and
administrative support to the Manager, Education Services.
Duties will include data entry, as well as handling queries
over the telephone. Although one to two days per week would
be ideal, we are willing to provide working arrangements to
suit the needs of the volunteer.
Ideally, the successful
candidate should possess the following attributes:
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Excellent
telephone manner and commitment to quality customer service |
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A
desire to work in the not for profit sector |
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Must
be honest and reliable |
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Display
enthusiasm and a positive attitude |
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Work
independently with minimal supervision |
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Computer
literate |
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Ability
to perform general office duties, such as filing, photocopying,
mail and banking |
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If you think you can contribute to our organisation and would
like to apply, please contact Human Resource Services on 9261
4444, or email your details to hr@lifelinewa.org.au.
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Human
Resource Assistant
We are seeking the
services of a mature, professional, enthusiastic, dedicated
and reliable ongoing volunteer to join our small team for
two days per week (or equivalent in half days). Reporting
directly to the Assistant Manager Human Resource Services,
you will perform a variety of duties, including inductions,
exit interviews, Occupational Health & Safety, Internet
research, preparing monthly reports, and administrative work.
This role would suit a person pursuing a career in the HR
field, who would like to increase their employment prospects
through hands on experience. The successful candidate will
display the following attributes: |
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Relevant degree
level qualifications, or currently working towards the attainment
of qualifications (postgraduate students also welcome to apply) |
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Excellent telephone
manner and face-to-face communication skills |
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Mature, patient
and tolerant attitude towards a variety of customers |
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A
willingness and capacity to embrace the mission and values of
Lifeline WA |
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Punctual, reliable
when performing duties and attending work |
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Can work independently
and as part of a team with the ability to consider the needs
of others as well as the needs of the organisation |
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Professional
attitude |
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Sound written skills, including attention to detail |
If you have a sense of humour, a positive attitude, good work
ethic, and enjoy a challenge, then contact Human Resources
on 9261 4444, or email your details to: hr@lifelinewa.org.au.
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Receptionists
We are looking for
dedicated, enthusiastic and highly motivated ongoing volunteers
to work one full day per week on our Reception Team. You will
be the first point of contact for our clients and visitors.
Duties include handling incoming telephone calls, message
taking, greeting clients and visitors, directing them to appointments,
as well as general office duties. If you enjoy working with
people, then you will thrive in this role. The successful
candidate will possess the following attributes:
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Excellent telephone
manner |
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Ability to communicate
effectively with clients face-to-face. |
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Posess
a mature
and tolerant attitude towards a diverse range of clients, including
those who are emotionally sensitive. |
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Fluent
in English |
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Is willing and
able to uphold the organisation’s Mission Vision and Values. |
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Can display honesty
and integrity. |
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Able to work with
minimal supervision, and as part of a team. |
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Attention to detail
when taking messages. |
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Be
punctual and reliable
when attending work and performing duties. |
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Possess
sound office skills including email, Internet, message taking,
photocopying and word processing. |
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If you are a people person and would like to become a part
of our organisation, please contact Human Resource Services
on 9261 4444, or email your details to hr@lifelinewa.org.au.
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Retail
and Warehouse Assistants
Our retail outlet located
in Kelmscott (opposite Sherwood Train Station), is looking
for reliable, dedicated, and enthusiastic ongoing volunteers
who would like to pursue a career in the retail and/or logistics
industries. This role will be ideal for those who enjoy performing
a wide variety of tasks in a busy environment. Reporting to
the Retail Manager , your duties will include serving customers,
sorting, packing/unpacking and displaying merchandise, stocktaking
and inventory, as well as rag cutting.
In addition, there
are positions available to candidates with a driver’s
license or forklift license. These positions will assist the
Retail Manager (vans are provided). Successful candidates
will display the following attributes:
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Excellent face-to-face
communication skills |
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A mature, patient
and tolerant attitude towards a variety of customers |
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Honesty and Integrity |
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Able to perform
a variety of tasks in a retail and warehouse environment |
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Can follow directions
from supervisors and learn new skills |
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Work
independently and as part of a team |
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Display a positive
attitude and good work ethic |
Desirable |
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Knowledge and/or
experience in a similar environment |
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If you would like to
excel in the retail industry and can work with enthusiasm
and a sense of humour, then please contact Human Resource
Services on 9261 4444, or email your details to: hr@lifelinewa.org.au.
We provide on the job training and flexible work arrangements.
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Cleaner
The key role would
be to maintain the cleanliness of the Lifeline WA Head Office
to a high standard.
This would
include: |
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The vacuuming of
rooms and corridors and emptying all waste bins
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Cleaning areas
as assigned
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Report anything
in need of repair or replacement to the appropriate person
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Maintain polite
and good communication with you colleagues and residents at
all time
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| If
you are a people person and would like to become a part of our
organisation, please contact Human Resource Services on 9261
4444, or email your details to hr@lifelinewa.org.au.
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Telephone
Counsellors
Our 24/7 Telephone
Counselling Call Centres (located in Perth, Murdoch, Subiaco
and Peel) are leading providers of Crisis Telephone Counselling
to West Australians in need. We are looking for mature, dedicated
and highly motivated people to join our friendly team. Reporting
to the Supervisor, successful candidates will be committed
to the delivery of quality telephone counselling on an ongoing
basis for a few hours per week. To be successful in this role
you will be a people person who is willing to go that extra
mile to ensure that our clients receive the very best support.
Our ideal candidates will have the following attributes:
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Excellent
telephone communication skills
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Display
a high level of patience and tolerance towards a variety of
clients, especially those in crisis
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Sound
understanding of privacy and confidentiality issues
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Working
independently and as part of a team
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Willing
to accept coaching and feedback from supervisors
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Can
be punctual and reliable when performing duties and attending
work |
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Lifeline WA provides
the following benefits to Telephone Counsellors:
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A
nationally recognised qualification (Certificate IV in Telephone
Counselling Skills), which can lead to Recognition of Prior
Learning for other recognised qualifications as well as attaining
memberships to professional bodies |
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Practical
work experience in the counselling field, especially if you
are a student, graduate, or postgraduate |
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Pathways
for entrance into university courses |
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Ongoing
personal and professional development |
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Family
friendly work practices |
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If you like a challenge,
and enjoy helping those in need, please contact Administration
Assistant on 9261 4421 or email your application to rachelhornsey@lifelinewa.org.au
for an Information Package. Please note that due to the nature
of the position, all successful applicants must undertake
significant training and police checks.
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