Service Delivery Promises
Our Service Delivery Promises
Lifeline WA commits to deliver services that are:
Meaningful: relevant to the current and emerging needs of our community
Sustainable: secure in their funding sources
Accessible: visible & available to vulnerable people when they need them most
Aligned: consistent with the direction of Lifeline Australia
Leading: proactive in addressing issues that heighten individual and community risk
Best Practice: grounded in research-based evidence and best practice principles
Accountable: able to demonstrate effectiveness and social value
Active listening: alert and responsive to the voice of the consumer and carer
Our Business Model
People and Culture: At the heart of Lifeline WA’s reason for being is its life affirming culture and its people: clients, carers, volunteers, staff and the community at large.
Operational Excellence: To ensure the quality and sustainability of our services the work of our people is underpinned by effective systems and processes and a sound revenue raising strategy.
Relationship and Partnerships: Collaborations with other people and organisations strengthens our ability to act and to increase awareness of suicide prevention and mental health issues.
Community Wellbeing: The sum of all of the above parts, combined with evidence based service models enables Lifeline WA to keep the community safe and well.
