You are Not Alone
We are here to help, 24/7
If you are thinking about suicide or experiencing a personal crisis help is available. No one needs to face their problems alone. It takes courage and strength to ask for help. Seeking support can help you to get through tough times.
24/7 support is available:
- Call Lifeline WA on 13 11 14
- Text us on 0477 13 11 14
- Chat to us online
- Call 000 (Emergency Services) if life is in danger.
About this service
- Short-term support for people who are feeling overwhelmed or having difficulty coping or staying safe
- confidential one-to-one support with a trained Lifeline telephone crisis supporter
What we do during the call
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
- Work with you to explore options for support
About this service
- Short-term support for people who are feeling overwhelmed or having difficulty coping or staying safe
- confidential one-to-one support with a trained Lifeline telephone crisis supporter
What we do during the call
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
- Work with you to explore options for support
About this service
- Short-term support for people who are feeling overwhelmed and having difficulty coping or staying safe
- Real-time using ‘chat’ technology
- Confidential one-to-one support with a trained Lifeline Online Crisis Supporter
If you lose your internet connection, please reconnect with our service
What we do
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
About this service
- Short-term support for people who are feeling overwhelmed and having difficulty coping or staying safe
- Real-time using ‘chat’ technology
- Confidential one-to-one support with a trained Lifeline Online Crisis Supporter
If you lose your internet connection, please reconnect with our service
What we do
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
What we do
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
- Work with you to explore options for support
Accessing the service
- Step 1: Text 0477 13 11 14
- Step 2: Complete the pre-survey questions. You can choose to remain anonymous or provide us with your name and email address.
- Step 3: read and accept the Terms and Conditions. By using this service you accept these terms.
- Step 4: You will be connected with a Crisis Supporter as soon as one is available.
What we do
- Listen without judgment
- Provide a safe space to discuss your needs, worries or concerns
- Work with you to explore options for support
Accessing the service
Our crisis text service is not currently online. You can find out more about the service, including hours of operation below.
Find out moreFrequently Asked Questions
Our 13 11 14 crisis support line is nationally routed meaning that each call is answered by the first available crisis supporter, regardless of the location or the caller.
All calls are confidential and you do not have to disclose your name, location or other details. You will speak to a trained Telephone Crisis Support volunteer, who has been through 180 hours of nationally accredited training, supervised shifts and ongoing professional development.
The Telephone Crisis Supporter will not divulge any personal details for safety reasons. The crisis support volunteer will listen to your story and 'sit' with you in your pain. There is no defined time limit on the call.
Each Telephone Crisis Support's aim is to keep you safe. That can involve making a ‘safe plan’ – which is an agreement between the Telephone Crisis Supporter and you to take tangible steps to stay safe for a period of time, and not to act on thoughts of suicide. Those steps are defined you and provide a structure to keep you safe for now.
Calls, text and chat messages to Lifeline are free. Calls to Lifeline made from a landline are charged at the cost of a local call.
If you are in immediate danger call 000.
Lifeline WA endeavours to give caring support and ensure the safety of every caller, for this reason, you will be placed on hold until a Crisis Supporter becomes available.
If your call isn’t answered straight away it means we are experiencing a high demand for our service. Lifeline WA understands it can be difficult waiting on hold but know that your call will be answered as soon as possible by the next available Crisis Supporter. Please stay on the line or contact us again later.
It’s unlikely that you will be connected to the same Crisis Supporter. All Lifeline’s Crisis Supporters are trained and supervised in the same way so you should get the same level of support and care no matter who you talk to.
All Lifeline staff and volunteers are required to keep help seeker personal information confidential.
Some details about your call will be collected by the Crisis Supporter. Notes will be taken about things like the date, time and duration of your conversation, the reason for reaching out and the outcome of the conversation.
Confidentiality of information collected during a conversation, and the anonymity of a help seeker will be upheld at all times except in cases where:
- A help seeker is at imminent risk of injury or death by suicide.
- A help seeker makes specific threats to harm third parties.
- A help seeker is at imminent risk of injury or death by another person.
- There are reasonable grounds for believing that child abuse is occurring and/or where an intervention may be required to ensure a child’s safety.
- Situations where there is a legal imperative to provide information.
- Circumstances where it is necessary to discuss matters related to the conversation or help seeker for the purposes of providing the best possible service to the client, including through supervision processes or to ensure the safety and well-being of counsellors.
Wherever possible Lifeline will advise help seekers of the above limits of confidentiality.
